RESPECT
- We recognize and credit the contributions of other and are sensitive to their motivations and feelings.
- We treat people with dignity and show patience, tolerance, and concern for all.
- We act with humility, are mindful of demands we make on others, and strive to be responsive to their requests.
EXCELLENCE
- Excellence is our goal in everything we do.
- We strive to exceed expectations and continuously improve processes, programs, and services.
- We set the standard for other organizations and lead by example.
DO THE RIGHT THING
- Our actions and intentions reflect and reinforce the highest moral and ethical standards even if they involve risk or conflict.
- We demonstrate the courage to present and hear the truth in an appropriate manner and take personal responsibility to insure our troop and their families receive the support they deserve.
MISSION FIRST
- The troops’ needs and interests are our top priority.
- Our decisions are based on what is best for troops and their families, and we strive to inspire support for our service men and women.
- We act in the best interest of sustained achievement of the USO mission.
ACCOUNTABILITY
- We honor our commitments and are good stewards of USO resources.
- We take responsibility for our actions, admit mistakes, and build trust by being honest, fair, responsive, and consistent.
- We work with a sense of urgency to fulfill the USO mission.
GRATITUDE
- We maintain a spirit of thankfulness and appreciation toward those we support and those who provide support.
- We embrace and encourage a spirit of volunteerism.
INNOVATION
- Our agile and adaptable work environment allows us to find better ways to perform work and provide services and support.
- We are flexible and proactive and always encourage original thinking.
COLLABORATION
- We build strong, mutually beneficial relationships.
- We involve others in our plans and decisions, maintain a positive and inclusive work climate, and make optimum use of the inputs of others.
- We provide candid, constructive feedback in the interest of improving operations, programs, and services.
- We encourage, recognize, and celebrate the success of all people and organizations that provide quality support to troops and their families.